Fees, Pmnt Options and FAQ’s

Grief counsellingFor Effective Counselling in Person or online.

Payment Options: Credit cads (encrypted software protection), Cash, Cheque, Interac email transfer, .

Payments  cash or cheque can be made in session Receipts will be issued at time of payment.

Online payment options: All major credit cards accepted through Jane scheduling system.

Debit through Interac email transfers – bank to bank same day. Please pay by e-transfer within the 24 hours before your appt.

Session Fees:

All prices exclusive of GST (5%)Length of SessionFee
Individual1 hour (50 mins)$160
Individual1.5 hours (75 mins)$235
Individual2 hours (100 mins)$300
Couple or Group1 hour (50 mins)$175
Couple or Group1.5 hours (75 mins)$260
Couple or Group2 hours (100 mins)$330
Supervision 1 on 11 hour (50 mins)$160
Supervision Group2 hours (100 mins)$160


Counselling appointments are available Monday – Friday, day and some evenings. Please call to make an appointment time that is convenient for you.  (250) 216-9422. Fees are to be paid in full at the time of appointment. Receipts will be issued at the time of payment.

Other FAQ’s

Will my insurance plan cover counselling?

  • It depends on the insurance plan.  Many work plans (called Employee Assistance Plans or EAP’s) cover Registered Clinical Counsellors but some do not. Your printed plan booklet or online info will tell you whether RCC’s are covered or you can call the plan’s 1-800 # and they will be able to tell you. Most plans will ask  you to pay up front and then they will reimburse you as determined by your plan. I will issue a receipt upon payment, generally by email so you can print or upload the receipt if your insurance carrier asks for it. They usually suggest you keep your receipt for one year as they may ask for it at anytime within that year. Online insurance submissions are usually paid by direct deposit into your bank account within 1-10 days.

  • Starting in April of 2019, after a motor vehicle accident (MVA) an ICBC insured person is automatically approved for 12 counselling sessions to be used within 12 weeks from the date of the MVA as long as you file a claim with ICBC. You do not need to wait to book your first appointment. As long as you have a claim number these appointments should be covered automatically. Subsequent sessions can be applied for through ICBC by your counsellor if they are needed.

  • If your MVA was before April 2019 ICBC may cover counselling following an accident (depending on circumstances). Your adjuster or your lawyer will tell you specifically if you have been granted coverage for counselling. You will usually need to ask for this coverage specifically and have a referral from your General Practitioner Doctor. stating they recommend counselling. If your GP gives you a referral then you give this referral to your lawyer and they send it to your ICBC adjuster who has the power to approve counselling. ICBC will sometimes only cover a portion of the service fee. If you have an open case with ICBC your lawyer will sometimes carry the cost of the additional portion or keep an accounting of that cost and pay the counsellor out of your settlement if the counsellor agrees to a “direct to pay”, which means the counsellor will agree to wait until your case settles. Your lawyer will have more information about this. This is optional for your counsellor, of course.
  • The Crime Victim Assistance Plan (CVAP) may cover counselling following an assault or a crime (12 to 50 sessions). If you have been the victim of a crime the Crime Victim’s Assistance program can pay for counselling with an approved therapist. Call CVAP directly for more information on the application process. They are generally a very helpful service.

  • UVic’s Undergrad and Graduate student health insurance has changed from year to year but usually covers counselling without requiring a doctor’s note. You will need to call the insurance provider or log on to the provider’s online portal for specific information. Usually, fees are paid to the counsellor, a receipt is issued to your email address and UVic has an online reimbursement process with direct deposit for claims.

When you call I will be able to answer any questions you may have about the counselling process and how you can get started (250) 216-9422 or dawncox@shaw.ca .

Cancellation policy:

I ask that you cancel any appointment as soon as you are aware that it will not be needed so that the space can be filled by another client. If you give 24 hours notice of cancellation there will be no fee charged. If you give less than 24 hours notice a full session fee will be charged. Missed appointments will be charged the full session fee.

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