Fees, Payment Options and Other FAQ’s

Grief counsellingFor Effective Counselling In Person, Via Skype or FaceTime

Payment Options: Credit cards (Square), Cash, Cheque, Interac email transfer, .

Payments  cash or cheque can be made in session Receipts will be issued at time of payment.

Online payment options: All major credit cards accepted through Square instant Payment in office or email invoicing .

Debit through Interac email transfers – bank to bank same day,

Payments for counselling through your online banking by e-transfer is simple. Send it right to my email address (dawncox@shaw.ca)  from your online banking system with a password that you choose, then send the password and password hint to me by another communication method (text or email).

Session Fees:

All prices exclusive of GST Length of Session Fee
Individual or Couples Therapy 1 hour (50 mins) $150
Individual or Couples Therapy 1.5 hours (75 mins) $200
Individual or Couples Therapy 2 hours (100 mins) $260


Fees are to be paid in full at the time of appointment. Receipts will be issued at the time of payment.

Counselling appointments are available Monday – Friday, day and evening. Please call to make an appointment time that is convenient for you.       (250) 216-9422.

Other FAQ’s

Will my insurance plan cover counselling?

  • It depends on the insurance plan.  Many work plans (called Employee Assistance Plans or EAP’s) cover Registered Clinical Counsellors but some do not. Your printed plan booklet or online info will tell you whether RCC’s are covered or you can call the plan’s 1-800 # and they will be able to tell you. Most plans will ask  you to pay up front and then they will reimburse you as determined by your plan. I will issue a receipt upon payment, generally by email so you can print or upload the receipt if your insurance carrier asks for it. They usually suggest you keep your receipt for one year as they may ask for it at anytime within that year. Online insurance submissions are usually paid by direct deposit into your bank account within 1-10 days.

  • ICBC may cover counselling following an accident (depending on circumstances). Your adjuster or your lawyer will tell you specifically if you have been granted coverage for counselling. You will usually need to ask for this coverage specifically and have a referral from your General Practitioner Dr. stating they recommend counselling. If you GP gives you a referral then you give this referral to your lawyer and they send it to your ICBC adjuster who has the power to approve counselling. ICBC will sometimes only cover a portion of the service fee. If you have an open case with ICBC your lawyer will sometimes carry the cost of the additional portion or keep an accounting of that cost and pay the counsellor out of your settlement if the counsellor agrees to a “direct to pay”, which means the counsellor will agree to wait until your case settles. Your lawyer will have more information about this. This is optional for your counsellor, of course.

  • The Crime Victim Assistance Plan (CVAP) may cover counselling following an assault or a crime (12 to 50 sessions). If you have been the victim of a crime the Crime Victim’s Assistance program can pay for counselling with an approved therapist. Call CVAP directly for more information on the application process. They are generally a very helpful service.

  • The First Nations Health Authority may cover counselling if you are of aboriginal decent and have a status card.

  • UVic’s Undergrad and Graduate student health insurance has changed from year to year but usually covers counselling without requiring a doctor’s note. You will need to call the insurance provider or log on to the provider’s online portal for specific information. Usually, fees are paid to the counsellor, a reciept is issued to your email address and UVic has an online reimbursement process with direct deposit for claims.

When you call I will be able to answer any questions you may have about the counselling process and how you can get started (250) 216-9422 or dawncox@shaw.ca .

Cancellation policy:

I ask that you cancel any appointment as soon as you are aware that it will not be needed so that the space can be filled by another client. If you give 24 hours notice of cancellation there will be no fee charged. If you give less than 24 hours notice a full session fee will be charged at my discretion. Missed appointments will be charged the full fee, also at my discretion.

Bringing effective, affordable counselling to Victoria and worldwide via Skype, FaceTime, or most any online video conferencing app. that works for you.

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